Video Conference and troubleshoot with a live technician. It is fast and easy!
Manufacturers require technicians to be Certified and Re-Certified every 2 years to keep up with the constantly evolving equipment in the fitness industry!
Rest easy knowing all work performed and all parts installed are waarantied by Fixed Fitness
Customer service is not a department! it’s an attitude, and one that resonates right through our organization.
Putting customers first will always ensure that the customer is heard in all parts of our business.
We own our mistakes! Hopefully this does not ever happen, but in the rare case where we do drop the ball we will not deflect or make excuses of why something went wrong! We will take full responsibility and we will always do what is right!
All Technicians will arrive in uniforms and will present ID upon entry! We will leave the area where we performed service cleaner than we found it.
Once parts arrive we will schedule a time to do repair work that is convenient with your schedule. Our technicians will also contact you the morning of and 30 min before arriving to complete repair work .
The Fastest way to find out what is wrong with your
Master certified technicians
or DIY options
Monthly, Bi-Monthly, or
Quarterly maintenance plans
Get started today! Download the FIXED. app and follow the easy steps below and join the satisfied customers that will never go back to the old way of paying for overpriced service calls!
Simply take a picture of the serial number and upload a video of the error occurring to the app.
Once your request has been submitted our Master Certified Technicians will diagnose the issue and follow up within the same business day with a solution!
Congratulations! You saved a lot of money diagnosing virtually!
As a gym owner or manager we understand you wear a hundred different hats daily! So we have developed some great features that will save you time and money!
Communicate in real time with our Technicians!
Our Technicians are so small they fit in you pocket!
Our commercial clients and their members love this feature! Know the second your equipment begins to fail, by allowing members to submit request as they run into problems with the machines! Our Technicians will field the error and reach out to the facility to let them know one of their members has detected an error.
For our Preventative Maintenance clients we input all of the equipment in their facility into the app!
Each piece of equipment will show when the last maintenance occurred, any notes of wear and tear items, and all repairs that have happened on the selected unit!
This is great for big organizations that do not want to scramble through old invoices to see
what work has been performed on all of their units
Our Private Message boards are great for providing a time line
and paper trail of all communication between client and Technician
Makes my life easier! Props to FIXED. for finding a solution to diagnose fitness equipment fast.
Thank you for your prompt reply on getting our parts ordered and the treadmill fixed quickly. We will be switching over from our current service provider and using your team for all of our warranty and non-warranty work. Thank you and all the best to you!
Our gym is in a small town and an hour and a half from the closest big city! Getting service companies to make the trip and diagnose our issues is overpriced and the scheduling is inconvenient. I used the FIXED. app and they diagnosed the issue within an hour and had the parts in a few days! We will use FIXED. for all of our equipment diagnosing going forward! Great experience!
Working with FIXED. is an absolute must for any fitness facility. They are prompt, knowledgeable, honest & reliable. FIXED. has saved my club from purchasing unnecessary equipment. The communication is always timely and I always know where my parts are, when they will be here and updates on any changes immediately. Mike is always willing to help even just virtually for a quick question to save time & money. He has even taught me some tricks on certain equipment that helps myself and my staff troubleshoot the equipment right way. The technicians are friendly and the best I’ve worked with in my 12 years in the fitness industry.
FIXED. is honest, reliable and extremely knowledgeable. Mike has serviced my Landice treadmill over the last 8 years and I have always been very happy with his work. FIXED. arrives on time, always polite, they puts in 100% effort and care with every visit and most importantly they do the job right, never cutting corners. When it comes to servicing your exercise equipment, FIXED. is the BEST!
I hope y'all blow this thing up! FIXED. has gone above and beyond. I will recommend and use in the future!
Below are some helpful answers too frequently asked questions from our clients. If you do not find your answer please fill out the Learn More Profile at the bottom of the website and we will respond within the same business day
If you are a Local Fitness Equipment Service Company tired of the antiquated ways of serving your customers then the Fixed Fitness mobile app is for you!
No. Downloading the app is completely free.
We only collect payment once issue has been properly diagnosed and the unit is working! $50 a month gets Unlimited Diagnoses!
For the most part allen wrenches, phillips, and flat head screwdrivers will do the trick. If specialty tools are required our technicians will provide a tool list
Then Fixed Fitness eats the loss!
With Fixed Fitness $150 gives you 3 months of unlimited diagnostics!!!!
This will cost a gym owner over $1,200 in just serivce calls in 1 year . Not inculding additional labor, travel, parts etc. At minimum, Fixed Fitness will cut this cost in half!
Absolutely, we have partnerships with all of the major manufacturers which allow us to offer discounted prices to our members
We’re here to help you whenever you need us. Feel free to contact usOffice Hours : Monday to Friday - 8AM-5PM Office Phone Number : 817-228-8319 Address : 6517 Smithfield Road Ste.A, North Richland Hills, Texas 76182